MMS

[Kdhd]

After returning from Europe and removing my travel eSIM, the MMS Messaging option disappeared from my iPhone 14. I also no longer have a Cellular Data Network menu. I can’t send photos or links to Android phones. Can you reprovision my line and verify my carrier settings?”

[hTideGnow]

hi @Kdhd 

then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Kdhd]

Thanks but non of these solutions helped. I give yo

[slusagm]

Physical sim or eSIM?

If you have a physical sim, test it in another phone.  But if you have an eSIM, you can get a new eSIM and the issue will be resolved.  But a new eSIM using PM app and buy from Account -> Purchase Sim card, choose eSIM

[Kdhd]

And I tried the support staff and they didn’t help. 

[Kdhd]

I tried that no luck

[hTideGnow]

hi @Kdhd 

check and delete all VPN profiles 

Reboot your phone and reset network settings

and make sure PM sim is enabled and set with label Primary 

[hairbag1]

@Kdhd 

try doing a network re-set to see if that helps restore service. In settings, make sure the Public Mobile esim is now set to primary.