Lucky gave me two puk codes that dont work

[womper]

Any advice please Got network unlockcode from old service  and puk from sim company two codes for samsung 7 both dont work 😞

[esjliv]

@womper - 

Follow this link, it may help you determine which Puk message you are receiving and how to solve it, which may lead to a customer service/support ticket to be submitted to Public Mobile representatives:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

[darlicious]

@womper 

You can connect to Samsung Canada via online chat and request the unlocking codes or call their toll free # 1 800 726 7864 with the IMEI# of your S7.

But as @dust2dust has mentioned the exact wording of the error message is important as there are 3 different error message that are worded similarly but require 3 very different codes.

[dust2dust]

What is the exact message the phone is giving you? Since it's a Samsung, they have a system to give unlock codes. But if it's your own sim lock and you forgot it then that needs support from here.