Lost stolen status

[79lemmonjr]

When I report phone lost/stolen and theb resume service will there be a notification that comes up on my phone that lets me know service is back on?

[darlicious]

@79lemmonjr 

No I wouldn't say that at all. Of course it depends on the question asked as well. But if you have been give the same basic answer by many members over the course of several hours or a day and another member tacks the same answer on the end of the thread several days later that you choose it can be deflating to those who put in considerable effort to answer members questions. That is just my opinion since you wondered...?

I can also open my big mouth at times.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[79lemmonjr]

No offence taken. But also- no offense meant, are you saying that I have to choose the first/fastest response as my solution? 

[darlicious]

@79lemmonjr 

?? No offense @parkerremy2 ...but @79lemmonjr  your original question was answered by several members minutes after you asked it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[Spudster]

Yes, @CountyDownIeUk , however unless the device is linked to a lost or missing person (or someone in distress), they won't.

[Spudster]

@79lemmonjr 

If you DON'T have the box, try this:

To find your IMEI number when physically missing your device, try the following:

For iPhone:

If you’ve ever synced your iPhone with iTunes i.e. backed up your devices on your computer – the device data incl. the IMEI should be visible in the iTunes settings.

IMEI number in iTunes

1. Go to the iTunes > Preferences tab if you are using a Mac, or to the Edit > Preferences tab on the PC version of iTunes.
2. Now, click on the devices button. Next, go to the Summary tab
3. Click on your phone number twice. Your IMEI should be visible after the second time.

For Android:

If you had Find My Device (or Android Device Manager) installed on your Android prior to losing your phone, sign in to Google Find My Device (formerly Android Device Manager) with your Google account to find your IMEI number. It’s easy, this is how you do it:

1. Log into your Google Account
2. Open Google Find my Device
3. Click on the  info. icon next to the registered device to show the IMEI number.

[79lemmonjr]

I don't have the box but I opened a ticket 

[CountyDownIeUk]

Do you have the box that it came in....often is on the label. 

And sometimes on your SIM card tray. 

PM knows what the full # is....contact a CSA. 

[esjliv]

@CountyDownIeUk i think OP was asking 'without looking it up on their device'.

[79lemmonjr]

I clearly stated without using my device

[CountyDownIeUk]

RCMP can. 

And there are some apps that will find your phone. 

[esjliv]

That number on your self serve account @79lemmonjr  is your last 4 digits of your SIM card, if you are talking about the section under your My Profile (change sim card) area.

You can look at the box the phone came in (if you have it, for the IMEI #)

[CountyDownIeUk]

Finding your IMEI number on any device

1. Dial *#06# from your device.

[79lemmonjr]

without looking it up on my actual device am I able to find out my IMEI number. I see it on my profile but only a few numbers the rest are ****

[softech]

@79lemmonjr sorry, no such service with PM

[79lemmonjr]

no my gf has it I just wanted to know if it's possible to ping it. I know when I was with virgin mobile I was able to do that. 

[softech]

@79lemmonjr you lost your phone?? try those find my phone service offered by Apple, Samsung or Google

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

[79lemmonjr]

is it possible to ping location of my phone 

[darlicious]

@79lemmonjr 

Your friend that referred you will know when you have suspended via lost/stolen as they will get a text telling them that their rewards may be less on their next renewal due to one of their referral's accounts inactivity.

If you suspend during an active 30 day cycle your voicemail will remain active until you unsuspend or your account is cancelled and deactivated. Once you unsuspend your voicemail will be active once you pay and reactivate your service.

Suspending your service via lost/stolen does not register the IMEI # of your device on the blacklist. You must request customer support to do so with a police file # of your reported lost or stolen device.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

That is correct.

[79lemmonjr]

so no notification saying my phone is back in service will be sent to my device correct?

[computergeek541 · Accepted solution]

---

@79lemmonjr wrote:

When I report phone lost/stolen and theb resume service will there be a notification that comes up on my phone that lets me know service is back on?

---

Your service would stmply started working again. This happens immediately.