Lost sim, transfer number to new sim

[adilbluesky]

Hello -  I lost my sim and bought a new one. can you please move my number to my new sim

[adilbluesky]

Thank you. It was super easy. 

[hairbag1]

@adilbluesky 

PM is a do-iy-yourself kinda deal. Log in to your account to change the number of the sim...

[Dunkman]

@adilbluesky 

Do not activate a new account with the new SIM card.  You need to replace the SIM card in your MY account. 

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

[hTideGnow]

hi @adilbluesky 

you can try to do it yourself using email to receive 2FA to login

or if you cannot login, submit ticket with PM agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman · Accepted solution]

Hi @adilbluesky 

We are all customers like you. Log into your account and go to Profile and you can change your SIM card # there.