Yes, I have an account and am signed up. I have a total of 5 accounts and have no problems accessing the other accounts because I have those phones. I can't access my own account because the only options are text and voice mail. I'm looking for the work around for that.
Did you create a Eversafe ID? You need to create it first before login to account so click on Sign Up and use the registered email and password. The 2FA code will be sent to your email.
Once everything is completed then you can login to your account and click on Lost/Stolen phone in the Profile section or replace SIM card number when you get a new SIM and phone.
if you've sent a message to CSA about the account, they'll want specific account related info to prove you're you. ie: phone number, account number, name on account, alternate phone number. pin number..etc.
Watch the little envelope icon on top right side of page will be highlighted when they sepond.
@brokenaxle1 - can you hit 'resend code' multiple times. After which you should be an email option. That is if your son ever had their My Account registered for.
See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
Once a new SIM and phone is obtained, see "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number
If still issues, to contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Normally Faster use this link to: Get Help With Public Mobile Chatbot
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)
CSA contact methods also found here in Help Articles for future reference:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent