Lost Phone Service!!!

[Maliha1]

Hi there, I received a notification this morning saying that my phone plan did not renew despite me having more than sufficient funds in my account. Every time I try to access my account, it keeps prompting me to select a subscription and add a SIM card which I technically already have. I desperately need access to my phone for work and would really appreciate any swift help in this regard. My phone number is xxxxxxxxxxxxxxx.

Sincerely,

Maliha 

[Handy1]

@Maliha1  Try again incognito private mode or even from another device lap top or computer , or consider trying the app instead or uninstall it and re install it . If still no luck please use this direct link to support to help you regain access 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Maliha1 

with that error message, you need agent to help.  Please submit ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Maliha1]

Thanks to all members was able to use the *611 and got my service enabled but still do not have access to my account portal. I log in using the credentials I have but its takeing me to Resume Activation. I alreadya physical SIM associated to the current number but its prompting me to select a plan and go for eSIM which I do nto want to do. I need help to gain access to my account.

Thanks

[hTideGnow]

HI @Maliha1 you checked your Community inbox and confirmed agent has not replied yet?

I have to admit weekend support is slow, @CS_Agent could do better.  

Yes, if you need voucher, buy from Shoppers Drug mart and you can use it immediately.  Some place's voucher has a 24 hours wait time, you don't want that.  You can also buy vouchers online (extra fees) from recharge.com

[hairbag1 · Accepted solution]

@Maliha1 

have you tried dialing 611 from that cell to hear account status ? If you have a valid credit card on your account, you can also make plan payment with it but you need to know your PM pin number that you selected. Alternative is vouchers from Shell gas, then dial 611 to add them but you won't need the PM pin in that case.

Check on the status of you credit card...is it fixin' to expire or already cancelled for some reason ? Autopay usually works pretty good.

[Maliha1]

I’ve submitted at least 3 private tickets till now and am yet to hear back from someone… but i will check out the voucher option 

[Maliha1]

@hairbag1 Unfortunately I can’t call or text unless it’s over wifi at the moment. 

[hTideGnow]

hi @Maliha1 your account was not setup properly on the new EverSafe login, submit ticket with agent as said above

But if you want to resume service first, use *611 if you know the r digits pin, or buy voucher from Shoppers Drug Mart and load voucher using *611

[hairbag1]

@Maliha1 

if you can still call and text...chances are your PM plan is simply going through the renewal process. I know it looks ominous but it should clear up later today. If you cannot talk and text...well...that's something else then. Let us know.

[Maliha1]

Thank you for this suggestion, I will immediately look into it

[Handy1]

@Maliha1  If your services are working you can safely ignore this message . But if not your need to make manual payment if you cannot log in , have you created the new ever safe ID yet ? But you can buy payment vouchers and load the *611 to resume services and worry about log in later . But hers direct link to support if you just cannot get logged back in 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437