Looking to change plans

[gabrielacygan]

I asked the chat bot and was directed here. I am currently on the $25 1G plan and I'd like to get on the $24 for 4G plan. I've been a customer of PM for many years (new account as of recent because I got a new number). It isn't showing up on my account. Is there any way around this? Thanks.

[computergeek541]

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@Chalupa_Batman wrote:

Hi @gabrielacygan 

The $29 plan is for new customers only. However, if you really want it, you can reach out to a CS Agent and ask nicely. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you're upgrading, sometimes they don't mind.  However, you should consider this plan. It's the best plan I've seen offered here. 

https://subscribe.publicmobile.ca/en/mb/activation/plans/50GB-5Gspeed17

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For contaacting a customer support agent, the chatbot should now be used for submitting all tickets.

[Chalupa_Batman]

Hi @gabrielacygan 

The $29 plan is for new customers only. However, if you really want it, you can reach out to a CS Agent and ask nicely. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you're upgrading, sometimes they don't mind.  However, you should consider this plan. It's the best plan I've seen offered here. 

https://subscribe.publicmobile.ca/en/mb/activation/plans/50GB-5Gspeed17

[gabrielacygan]

Is the $29 plan available for existing customers?

[softech]

@gabrielacygan sorry at the moment, $24 is for mee activation only and not for existing customers.  But it might come at some point, we saw many times the new activation only plans eventually opened up for everyone