9 hours ago
Hi, newly signed up and ported number to public mobile. When I long press 1 to reach voicemail, it prompts me to add a number. When I do try to enter a umber, it will state failed to read data your voicemail number cannot be changed. Can someone help me with this? Thanks.
6 hours ago
thanks @MapleLeafDavid for the update. I think what agent did was they manually push the Voicemail setup to your device. Great that PM agent all that resolved within 2 hours.
7 hours ago
It was something done on the back end once a support ticket was opened. The number was automatically updated once I assume was an update got pushed down.
7 hours ago
HI @MapleLeafDavid happy that it is resolved. But what did they do to fix that?
7 hours ago
@MapleLeafDavid wrote:Support ticket was able to help and voice mail is now working properly. Thanks everyone for their help. Cheers.
Hey @MapleLeafDavid Can you share what was done to resolve the matter? We here on the boards like to learn things to help others like you. Thanks
7 hours ago
Support ticket was able to help and voice mail is now working properly. Thanks everyone for their help. Cheers.
8 hours ago
Thanks for the suggestion but that didn't work either.
8 hours ago
you can go to the dialer settings to update the voicemail number that way. And you can change the network connection to manual and choose Public Mobile before you update the voicemail number, it might help if it sees a stable network connection
8 hours ago
I did try the one associated with my area code and city and no dice. Since I just ported today I will give it a bit more time and try resetting the network and rebooting the phone again. Thanks for the links.
Galaxy 23 Ultra phone is updated. Just seems it didn't get pushed down. I will send a support ticket if I can't get it resolved. 🙂
8 hours ago
What Android phone is it? Sometimes you just need to update the phone to the newest software or firmware.
Here's a link that may help. I'm not an Android dude. 🙂
9 hours ago
which voicemail access number you try to enter? try the numbers here again, try different one
Also, try to reboot the phone couple times within 15 mins , sometimes, the VM number would got pushed down by the network
if it still won't take it, maybe you need PM support to help to sort it out
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437