Long distance add-on not working

[Yukon_caller]

I  purchased a 300-minute long distance add on and when I tried to make my first call a voice recording tells me I have used all my minutes. How do I activate my new add-on?

[hairbag1]

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@Yukon_caller wrote:

Ah yes, I see now. UK is not included. Could have sworn it was but I guess I was reading the wrong section of text in the terms. Thanks hairbag!

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Public Mobile does have a 1000 minutes of UK calling for $15. You could message Customer Support and ask to have the incorrect add-on removed and replaced with correct one. (As long as you haven't used alot of minutes that is) Click the orange bubble on lower right side of page to start the process.

[Yukon_caller]

Ah yes, I see now. UK is not included. Could have sworn it was but I guess I was reading the wrong section of text in the terms. Thanks hairbag!

[hairbag1]

@Yukon_caller 

it should active as soon as you successfully buy the add-on. Is the country you wanna call, on this list as these are the countries included in the add-on...

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

[Sansan]

Which country are you calling? Restart your phone and try again. 

[slusagm]

Are you in Canada now? And which country you are trying to call? And how you make the call ( what number you dial before the actual number)?