Login issue

[Jerrie99]

I just bought a subscription but i can't login in the app on my phone. Is it because I don't have the sim card installed?

Right now when I hit login on my app it redirects me to the website to login but once i do it takes me back on the app but nothing happeneds

[Jen6890]

Oh okay, thank you

[Jerrie99]

Hey!
I forgot about that probleme for a while because i was just going on my PC instead but today I got an update for the app and I was actualy able to login with no issues!

[Jen6890]

Hi, I'm having the same problem logging into the app too and I just started my account yesterday. Did everything work out for you eventually? And if so, how?

[BKNS27 · Accepted solution]

@Jerrie99 

The website and app will take awhile to find and download your account. So patience…on the 4 wavy dots.

[Jerrie99]

it did send me a code via email but nothing seems to happened

[hTideGnow]

HI @Jerrie99 

so, you are trying to login using the app?  did it try to send you a 2FA code? 

if you really cannot login ,  please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437