Log in troubles

[faithmoorcraft]

I can’t log in to my account and this is happening every month! Anyone else having that trouble?

[dabr · Accepted solution]

@faithmoorcraft    Have you contacted support if you're unable to reset the password?  Here's couple of links, try chatbot first:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message to CS_Agent if unable to submit a ticket:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[faithmoorcraft]

First, it says wrong email or password and it isn’t . So I try to reset the password and the. It will say password reset failed and try again later! It’s been doing that every months and I have to get help

[DDM69]

Please give some details. What is happening when you try?

[BKNS27]

@faithmoorcraft 

No problem here. Try clearing your cache, cookies and go incognito on your browser.

Website is very glitchy just like the Federal Government website.😤😡

[Meow]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

[RossN]

@faithmoorcraft hi yes it is an ongoing problem hopefully it will be rectified soon in the meantime try a different browser in secret or incognito mode reboot your device and try to log in again