Log in problems

[Fletch12]

I am having trouble logging into my account but there is no way to communicate with you if I can’t log in. Very inconvenient.

[Fletch12]

Thanks for responding. I have a ticket going now. Appreciate the help

[Fletch12]

thanks for responding. I think I have finally got a ticket going

[softech · Accepted solution]

@Fletch12   

was it just forgotten password or an error message ? What exact error you got?

if you have forgotten the password,   try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@Fletch12  We are just customers like you trying to help if you need to message with support here’s the links 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Handy1]

@Fletch12  Try again incognito private mode there are cache issues or even another device or lap top