This may go without saying, but I gotta ask @demetriel :
- have you EVER been able to log in to the self-serve site
- is your account Active or recently Suspended (i.e. not OVER 90 days since last active)
- did you recently port (move) your service to another provider other than Public Mobile
If you activated some time ago in-store, it's possible a self-serve account was never created. To do that, you'd need the Customer Support Agents to help in creating one.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
