Log-In Disabled / Old Email / Can't Port a Number

[bworden]

Hi! 
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either. 
Please help!

[RossN]

@bworden it can take between 2 to 48 hours check your little envelope top right corner of your screen for a reply

[bworden]

@Dunkman It's only been closed for about 3 days. Thanks for the suggestions! Contacted a MOD and now waiting/

[bworden]

@RossN Thanks for the suggestion, I've contacted them. Any idea how long it takes for their responses?

[Dunkman]

@bworden 

How long was your account suspended for?  If more than 90 days, it will be closed forever.

If you can't access your self service account, you will need to contact moderator to re-activate your account.  

You can also try calling 611 with your PM SIM card.  If you know your PIN number, you can re-activate your account.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[RossN]

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@gpixel wrote:

@bworden hi contact customer support mods here

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

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@bworden @gpixel if his account is closed he can't use simon but he can contact them  here.

[hairbag1 · Accepted solution]

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@bworden wrote:

Hi! 
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either. 
Please help!

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As PM is a pre-paid service...you can't have an "outstanding payment on your account". Once you remove your credit card from Autopay....your account will expire at next renewal date unless you manually pay with a voucher or something.

Whatever the problem is...it's not because you owe any $$.

[gpixel]

@bworden hi contact customer support mods here

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[shep22]

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@bworden wrote:

I'm sure Public will want the payment, so I'm hopeful there is a way to do that.

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@bworden there are no outstanding payments here this is all prepaid you could call the number to see if anyone answers or if it is out of service

[bworden]

I'm sure Public will want the payment, so I'm hopeful there is a way to do that. And the number ending in 4865 still goes to my wife's voicemail, so it's working in some way?

[iliketotalk]

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@bworden wrote:

Hi! 
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either. 
Please help!

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@bworden hi if your account is closed you are probably to late the number is probably gone back in the number pool sorry