05-11-2022 05:44 AM
05-11-2022 11:02 AM
@Duke_35 wrote:How do i enter my account onve its been locked.
It only let me try my password twice before it locked me out.
You have to log in using you email and password. If you tried too many times with incorrect password, wait 1 hour and then try again.
If nothing works, contact agent
To contact CSA, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
05-11-2022 08:56 AM
If you are locked out of account, you can try again in one hour to reset your password.
https://selfserve.publicmobile.ca/forgot-password/
Otherwise, you can submit ticket for customer service agent help. It may take a few hours for CSA to respond.
05-11-2022 08:38 AM
How do i enter my account onve its been locked.
It only let me try my password twice before it locked me out.
05-11-2022 05:52 AM
@Duke_35 wrote:Ive been locked out of my account again how do i fix it.
Use the forgot your password link. If no luck, open ticket and ask to get the password reset. https://widget.telus.tiia.ai/publicmobile/publicmobile.html