Locked out

[Jugo1]

Hi there I am locked out of my account can you please help me

[BKNS27]

@Jugo1 

Must be a glitch on the app or it cleared the cache when you delete and reinstall the app. Remember to click on Trusted Device so you don’t need to enter the 2FA code every time you login to your account on the app.

[Jugo1]

I deleted the app and now it works

[hTideGnow]

hi @Jugo1 

look like you tried everything.  Time to have CS agent to help.  You can  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Jugo1]

This doesn’t work, I’m still locked out. What a nightmare can someone please help me

[Dunkman]

@Jugo1 

If using website, try a different web browser, clear cache or incognito mode.  Or try a different device.  

[BKNS27]

@Jugo1 

Did you try the PM app?

[hairbag1]

@Jugo1 

wait for an hour and try again.