Locked out

[Beckz2]

Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account 

I created a new one using my same email but it thinks I'm a new customer 

 How can I get into my account 

[hTideGnow]

HI @Beckz2 

you probably using a different email to login My Account before, you will need to submit ticket with CS agent here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Beckz2  You have to create a new ever safe ID if you haven’t already . And you should be able to log in . If your still having issues please submit ticket with support using this direct link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

If you're having difficulty getting into your old account, please reach out to a CS Agent for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437