Locked out of my account

[Dee5]

I need to contact a @Moderator.  Please help

[Inked]

I would click on the cloud and start to talk to moderator that way . Hope it helps ya 

[JK8]

---

@1798 wrote:

I notify that my payment was due however, want to change my credit card on file

---

Make sure you clear your browser cache/history/cookies. Close browser and open a new one in incognito/private mode.

Log into self service.

Choose Payment tab

Scroll to the bottom and click on the link to Manage my card.

[1798]

I notify that my payment was due however, want to change my credit card on file

[Dee5]

Thanks for the link. I was able to send them a message 😊

[JK8]

---

@Dee5 wrote:

Thanks, I tried to contact moderator before I was logged in, lol.  It worked this time. Just waiting for a response. 

---

Keep an eye on the envelope icon in the top right hand corner for a reply from the moderators.

[Dee5]

Thanks, I tried to contact moderator before I was logged in, lol.  It worked this time. Just waiting for a response. 

[JK8]

---

@Dee5 wrote:

I've done all that and when I try to log in again, it says I've been locked out and to contact Public Mobile 

---

Use one of the options I posted above. That is the only way to contact Public Mobile through a moderator. There are  no phone support at Public Mobile. Everything is done online.

[kselmak]

@Dee5 

Send them message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dee5]

I've done all that and when I try to log in again, it says I've been locked out and to contact Public Mobile 

[JK8 · Accepted solution]

---

@Dee5 wrote:

I need to contact a @moderator.  Please help

---

Contact a moderator:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  
  
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.