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Locked out of account

Aitken
Great Neighbour / Super Voisin

I am trying to update payment info in our accounts, as we received a new credit card.

My son's account is locked and when tried the forgot password option it says

"Sorry, you've been locked out. Please contact Public Mobile for help."

 

Thanks,

 
4 REPLIES 4

shimdog
Great Citizen / Super Citoyen

I believe this is something that you should resolve in a private message with someone from public mobile

BKNS27
Mayor / Maire

@Aitken 

Looks like you tried to access your account too many times. Try logging back in in an hour and click on Forgot Password.

HALIMACS
Mayor / Maire

@Aitken

 

After waiting 45 minutes:

 

  • clear your cache and cookies,
  • open an incognito tab, and
  • try logging in again

0PX9O4
Deputy Mayor / Adjoint au Maire

@Aitken 

 

Usually in such cases the account will get unlocked by itself within about an hour, so you may try after that time.

 

Alternatively, you can send a private message to CS_Agent with your account details so they can restore your access. It's more reliable than creating a ticket with the chatbot.

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