Locked out of account

[Aitken]

I am trying to update payment info in our accounts, as we received a new credit card.

My son's account is locked and when tried the forgot password option it says

"Sorry, you've been locked out. Please contact Public Mobile for help."

Thanks,

[shimdog]

I believe this is something that you should resolve in a private message with someone from public mobile

[BKNS27]

@Aitken 

Looks like you tried to access your account too many times. Try logging back in in an hour and click on Forgot Password.

[HALIMACS]

@Aitken

After waiting 45 minutes:

• clear your cache and cookies,
• open an incognito tab, and
• try logging in again

[0PX9O4 · Accepted solution]

@Aitken 

Usually in such cases the account will get unlocked by itself within about an hour, so you may try after that time.

Alternatively, you can send a private message to CS_Agent with your account details so they can restore your access. It's more reliable than creating a ticket with the chatbot.