Locked out of account

[dblair1]

I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.

[softech]

@dblair1 if you open ticket using Forgot Password, it won't also you for account verification when you open the ticket. 

Or you can use the direct message method.

For reset password, did your try to use Incognito mode to login?

[dblair1]

It's not giving me the option at all.

[dabr]

@dblair1   You can receive the reset password code on your phone instead of via email, even if the account is suspended.  You'll need to open the SMS app to see the code after making the request choosing code be by text.

[dblair1]

I tried resetting the password. I can reset the password by SMS but as soon as I try to log in it's email only. I tried submitting a ticket but I'm not sure it'll work as there is no option for "verification email not received."

[softech]

@dblair1 

you tried reset password yet??

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) 

if that does not work,  please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[dabr · Accepted solution]

@dblair1   How long since you last made a payment?  Hopefully, it's not been 90 days of suspension in which case the account and number could be lost.  Do you hear options to pay if dialing 611 on your phone?  Then you should be able to reactivate the account by purchasing a voucher and loading by dialing 611 and add the funds.

If you're unable to reset your password, then submit a ticket via chatbot for assistance here:  https://www.publicmobile.ca/get-help

[dblair1]

That's not going to work for me. I need help from an agent.

I have received nothing, not even in the spam filter.

[BKNS27]

@dblair1 

Check your spam folder. It might be there.

Sometimes you might need to try twice but not more.

Another option is to purchase a voucher and enter the voucher number by dialing *611 to Activate your account so you can get the 2FA code by text.

Voucher can be purchased from these locations:

 

Or purchase an electronic voucher from recharge.ca.