Locked out of account

[takiko]

My account seems to be permanently locked. Every time I try to reset the password, I never receive a link and it says I'm locked out for 1 hour due to the fact that I've exceeded the number of attempts, except the hour never ends. I need some assistance please.

[BKNS27]

@takiko 

If you stopped payment for more than 90 days…your account will be closed permanently.

But if you are on AutoPay and kept up with your monthly payments. I find it easier to login on the PM app.

[slusagm]

try login using browser with Incognito mode

or if your account still locked, message PM for help using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437