Showing results for 
Search instead for 
Did you mean: 

Locked Out of my account

Good Citizen / Bon Citoyen

I need to update payment method but cannot login


Good Citizen / Bon Citoyen

I was able to login this morning and update my information.

Thanks for everyone's help, you all rock.

@brownie   make sure you keep checking the inbox on the upper right (envelop icon) , PM agent will work with you by messaging you there.   Also, let us know how long the whole process take.  Usually it should not  take too long.



Good Citizen / Bon Citoyen

Thanks for the help and suggestions.

I successfully submitted a ticket and will wait for a support tech to reset my account.

Not applicable


you have to Contact Customer Support Agent by  ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

 and they will Reset for you,


Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.


  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.


  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,


  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

Mayor / Maire

@brownie   if you need to open ticket with PM Customer Support Agent using chatbot, follow this to get to ticket opening page quicker:


type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.


After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there


Mayor / Maire

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.


@brownie   did you try Forgot Password link?  Enter the email you registered for My Account and then answer the Security question.  (if you are unsure of the email address used, in fact you can enter all the possible ones and see which one got you to Step 2)


If you cannot get through Forgot password to reset the password, you will have to open ticket with PM to have it reset


1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link:

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here:

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there


Need Help? Let's chat.