For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public mobile's usage (website). I am baffled at this usage report. I am confused and frustrated with this type of usage summary as I cannot even use the full 50 mins allocated to talk with my child. I need support on this by public mobile customer service.
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Think of the usage details as a report of all the activity on your account. The overview page number is the one you want to focus on. Inbound calls that go to voicemail do not take your minutes.
It's also highly recommended to get the $5 500 minute Canada-wide calling. Great add-on for limited minute plans at 1¢ / minute.
@ashutosh06 Since you are on a grandfathered plan, if you do opt to change it, then you won't be able to change back to it as it's no longer offered. However, depending upon the usage and because PM increased the price for this plan by 30% a few months ago, perhaps the $15 plan would offer more value for an additional $2/cycle. Of course, it would be still cheaper if the usage is nominal to just add the $5/500 mins as back up mins since they don't expire.