@Lar This is the third case of koodo charging pm customers a fee for activation and it will be the third time I will tag @Alan_K and @Tiana_V and ask for clarification on public mobiles arrangement with koodo and them charging activation fees to new pm customers. It seems this the only retailer (and sister company) that pm offers no opinion on the subject while the community sits back in horror claiming no fees are to be charged.
Koodo policy is to charge all customers it activates in store a $30 fee that included their SIM card. Obviously tis policy is intended for koodo own customers but they decided to extend this charge to pm customers on a random basis. Seems to me koodo is double dipping....charging a fee and pocketing whatever commission pm offers its retailers. Public Mobile has stayed mum on the subject and allows it to continue.
My stance on the subject is to not recommend koodo for activations and actively discourage it. All we can do as a community is try to educate possible new customers not to use certain retailers and arm them with as much knowledge as possible so they know to walk away from anyone who charges extra fees, are uneducated about current promos or promise something they can't deliver.
