Issues logging into my account

[frombfe]

I'm getting error messages when trying to login to my account or submit a ticket for assistance with logging into my account. 

I've reset my password and tried logging into my account with a private browser tab. 

[dabr]

@frombfe   Send a private message instead then using the second link in @Dunkman  post.

[frombfe]

I have attempted to use the chatbot to submit a ticket and it wouldn't let me sign in to complete that.  

 

[Dunkman · Accepted solution]

@frombfe 

You might need to contact customer service agent:

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Type: I can't login.  

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

If submitting a ticket does not work, 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@frombfe   Sometimes you just need to wait an hour before retrying as mentioned PM's website is known to be glitchy from time to time.  At least you're doing the right thing by using private mode.  Maybe try a different browser too.

[frombfe]

I tried from my work computer today too with no success/the same message.

[Dunkman]

@frombfe 

Website can be finicky.

Try a different web browser,clear cache or try a different device.