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Issue with supscription

icpkdasm
Good Citizen / Bon Citoyen

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 I just got this message.

Does anyone knows about it? 

Thank you.

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @icpkdasm 

look like you have turned off Autopay

Since you are using the app, you don't need to use the browser to check

on the App, same page as what you showed us, click Manage Subscription and make sure it says "Subscriptoin Renewal (Active)" there

and of course, make sure you credit card is not expiring.  On the app, go to Payment page, then "Update Card Information" and check

Handy1
Mayor / Maire

@icpkdasm  Go into your account and turn on auto subscribe . So your plan will automatically renew

Turn auto subscribe off/on

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