Issue with porting

[QuinnBeaux]

Hello,

I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM show in my iPhone cellular settings. However, I have no service (no bars), just an SOS signal. The phone number I ported is still showing up under my old SIM. I started the porting process over 24 hours ago at this point.

Any help to get my PM service working?

Thanks!

[QuinnBeaux]

I have taken my old SIM card out of my phone.

[hTideGnow]

hi @QuinnBeaux 

remove the physical sim to make life easier

if still unable to connect, you will need PM support agent to confirm if the activation was done properly on the back end

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[QuinnBeaux]

My previous SIM is a physical SIM. I had my new eSIM named PublicMobile but changed it to Primary and turned off my previous SIM. Still nothing. My phone number is still showing under my previous SIM.

[softech]

@QuinnBeaux 

if you have replied YES to your old provider, the line should have been ported.  Let's check if your PM esim was seutp properly

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
Since your non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[BKNS27]

@QuinnBeaux 

The PM app was under maintenance so you couldn’t have started the porting process.

You will need to contact a CS_Agent to help you complete your porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi@QuinnBeaux 

are you using iPhone? first, check if your old carrier esim still working.  To do so, go to your PM esim and turn OFF "Turn on this line" option.  Check if your old carrier esim still works.  If it is, the port not done yet, your old carrier has not release the line to PM