Issue after porting number

[Harryv]

I ported a number to public mobile.  All appears to work well other than that I am not receiving the verification text from public mobile  I verifies my email which works but then it sends a text which never arrives.  That means I cannot get into the account

[CSA_PM]

Hi

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents .  The agent will continue assisting them directly.

[hTideGnow]

hi @Harryv 

maybe ask PM support to check

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@Harryv 

I find there is a glitch sometimes with the 2FA code arrive late or didn’t arrive.

Reboot your phone by powering off then back on and click on Resend Code/Didn’t Receive Code.

[Harryv]

yes  can receive all incoming texts and calls.

I did reply yes.  The port worked.  I verified with the old carrier.  

I cannot login until I get the text verification message.  which does not arrive

[Harryv]

I can receive all texts, data and make calls.  I do not reive the text from Public mobile when logging in

[Chalupa_Batman]

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@Harryv wrote:

I ported a number to public mobile.  All appears to work well other than that I am not receiving the verification text from public mobile  I verifies my email which works but then it sends a text which never arrives.  That means I cannot get into the account

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Hello @Harryv 

If you have it being sent to your email and it's not arriving, please contact a CS Agent to combined the two together.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @Harryv 

can you receive inbound calls? sound like the port is not done

before the port is done, you can make calls and send text but not receive 

[Dunkman]

@Harryv 

More details would be helpful.

What about incoming calls?  incoming texts?  

Did you answer "yes" to your previous carrier's port request text?