Is there any proof contact a CS Agent will resolve this problem??

[Chalupa_Batman]

With regards to this issue with texting, iMessages and Facetime, see link below....  does sending them to a CS Agent actually resolve anything? Or are we just wasting everyone's time?  Can they actually do anything? And if they can, why hasn't the link been updated with a resolution? Yes, I have my cut and paste statement that I use because I am following Jade's lead with that link, until it's updated, I'm not suggesting customers contact customer service. Should I be suggesting them to go to customer service? 

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

[Phil_Adelphus]

@Chalupa_Batman  Since at least some are reporting getting it fixed individually I am telling people to submit a ticket.  I'm assuming there are others getting the fix from support who aren't coming back to tell us.  I think if the only response I got as a new customer was to sit it out as there may be a general fix coming, I'd be straight off to another provider, people won't want to wait indefinitely for SMS to maybe start working at some unknown time in the future.

See where a couple of people got it resolved by support

https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-receiving-SMS-messages-after-port-fro... 

[fixin1]

@hairbag1 - Maybe J_PM got kicked off the team as PM or TELUS is trying to give their higher ups more $$$.

[hairbag1]

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@fixin1 wrote:

@Chalupa_Batman - It is really odd that J_PM is taking absence time so they may never update it - or some other PM person will change it.

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J_PM is leaving as part of the elimination of PM benefit along with Rewards.  🤣

Now we get points for "contests"...wahooooo !!

[fixin1]

@Chalupa_Batman - It is really odd that J_PM is taking absence time so they may never update it - or some other PM person will change it.

[hTideGnow]

HI @Chalupa_Batman 

this one also got it resolved
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-receive-texts-and-iMessage-and-Face...

another confirmed resolved case but taking a longer route, but new sim card:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Resolved-SMS-and-iMessage-Issue-with-New-...

[hTideGnow]

HI @Chalupa_Batman 

then, this is something you need to submit ticket with pm support 🙂

[Chalupa_Batman]

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@hTideGnow wrote:

HI @Chalupa_Batman 

this is one of them the issue resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-message-not-working-with-my-phone-nu...

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OK. The question now is, what was the resolution? Furthermore, why isn't the announcement link updated with a solution or resolution?

[hTideGnow]

HI @Chalupa_Batman 

this is one of them the issue resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-message-not-working-with-my-phone-nu...

[hTideGnow]

Hi @Chalupa_Batman 

yes, couple of them came back and confirm support able to resolve the issue, get the text function back and able to get the iMessage registration