Is there an Data outage? My phone can't connect

[makkahn28]

I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

[makkahn28]

No, I ran out of data, so had to buy Ten 1GB and also my Plan was renewing the next day

[esjliv]

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@makkahn28 wrote:

Checked my Self-Serve Portal, noticed all data used, after purchasing 10 1GB Data Add-Ons, after a moment after Data back up and running.

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@makkahn28 did you say you bought TEN 1GB data addons and they are no longer showing in your Self Serve overview?

Have you ever seen them show up in your Overview section?

If all the funds are still showing in the AVAILABLE FUNDS area on your account, then you still need to complete the 2nd and last step of buying addons.

1-add the funds

2-go back to the addon section and now ADD them to your account. This should add them to your overview section.

[makkahn28]

Checked my Self-Serve Portal, noticed all data used, after purchasing 10 1GB Data Add-Ons, after a moment after Data back up and running.

[Anonymous]

@makkahn28 

you can try to do some troubleshoot

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[esjliv]

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@makkahn28 wrote:

I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

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@makkahn28  - Still having issues after some troubleshooting provided?

You obviously have enough data left on your plan.

Can you try your SIM into another phone, to see if data works then? This will rule out a device setting/issue.

[pkaraa]

Did you try toggle off and on airplane mode yet?

If there is no change in the settings and phone from the time it worked and now when it doesnt then there is some outage which is too early to show on the telus data outage tracker.

[BeachNBeer]

@HALIMACS  Thank you HAL 😁 Very helpful!

[HALIMACS]

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@BeachNBeer wrote:

@makkahn28 Curious how you have a $15 loyalty reward? Thought it was max $5. Was there a different offer way back when you joined?

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@BeachNBeer 

OP is on a grandfathered 90 day plan.   Loyalty is shown over 3 cycles so x 3.

EDIT:  You'll notice auto-pay also displays as $6.

[HALIMACS]

Very strange @makkahn28 

And no data limiter set on device as mentioned by @softech 

And no TELUS service outages reported here TELUS Service Status

And APN settings confirmed

Try 2 things:

1. check here to ensure device not blacklisted Check the Status of Your Device in Canada | DeviceCheck.ca
2. log into your self-serve, choose "Change SIM" card, note the last 4 digits of your SIM card on that screen  ---   now, remove the SIM card from your device and see if those same last 4 digits are on the physical SIM card in your device

[BeachNBeer]

@makkahn28 Curious how you have a $15 loyalty reward? Thought it was max $5. Was there a different offer way back when you joined?

[makkahn28]

Data was working until half hr ago

Never had issue like this before

[makkahn28]

 

[HALIMACS]

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@makkahn28 wrote:

Did all that.

Just strange

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Can you post this screenshot?   (any personal info edited out...)

[makkahn28]

On the 90 day gf plan

[makkahn28]

Did all that.

Just strange

[softech]

@makkahn28   It was working before and just stopped working?  No outage according to Telus system status.  You are using the same phone?  Could be an APN issue.  What brand and model is your phone?

Also, are you on Android?  Did you setup Data Limit?  If so, remember PM is running on 30 days cycle while phone use monthly.  The cycle will got mixed up if you don't manually reset the cycle start date monthly.

[HALIMACS]

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@makkahn28 wrote:

I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

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Just to be sure, @makkahn28 

Your MOBILE data is toggled on?

You are CERTAIN you haven't reached your cycle's data allotment?

If so, try manually switching network to 3G only to see if you have data connectivity.

[darkomega]

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@makkahn28 wrote:

I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

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make sure your apn settings are set up properly

Public Mobile APN Settings - APN Settings Canada (gishan.net)

[BeachNBeer]

@makkahn28 

Have you tried rebooting your phone?

Has internet worked in the past?

What type of phone do you have?

Maybe a soft rest?

I assume you have logged in to your account to confirm you have data left?