04-27-2022 12:35 PM
Hi my plan rn is the 15 dollars and has a 2gb promotion, am I gonna lose my 2gb promotion if I upgraded to 40 dollar plan? How can i get 40 dollar plan with 2gb extra?
04-27-2022 02:33 PM - edited 04-27-2022 02:34 PM
@garyyboi If you've been a customer since 2020 (i.e., Community profile), then the 2GB definitely sounds like PM's holiday data (along with LD mins) that has been given to customers over the last 3 years, so changing plans will not cause you to lose those holiday gifts/purchased add-ons. The only data usually that is at risk, is promo data given during a new activation that may have some terms and conditions applied to it, although that is also only available for plans of $25+ so probably not an issue for you.
04-27-2022 01:42 PM
Most of the various 2 GB bonuses only started at the 25 plans so you may be talking about a Christmas bonus or an old one where the 15 plan qualified
04-27-2022 12:42 PM
@garyyboi wrote:Wow okay so upgrading my plan would lose my 2gb promotion?
Is this where you got the 2GB from? If yes, you will not lose it by upgrading.
04-27-2022 12:39 PM
@garyyboi if the 2GBbonus is already on your plan , you won't loss it
is yours a monthly recurring 2GB bonus or a one time bonus from Christmas give a way?
04-27-2022 12:37 PM
Wow okay so upgrading my plan would lose my 2gb promotion?
04-27-2022 12:37 PM
Its for new users only.
04-27-2022 12:37 PM
04-27-2022 12:36 PM - edited 04-27-2022 12:38 PM
@garyyboi the current 2GB promotion is for new activation only. Sorry, Existing customers upgrading the plan cannot take advantage of it 😞
However, if your current 2GB promotion is still on your $15 plan, not expired yet, simply upgrading the plan will not loss the existing promotion already on your account