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Is Chatbot bubble really gone for good?

hTideGnow
Mayor / Maire

HI All, 

 

Yes, many people hate it, but we miss it when he is not around.  Is the Chatbot bubble gone for good?  It has been 2 weeks at least.  Not sure if Oracle heard anything about it, whether it was just broken or removed for good.

 

thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

Dunkman
Oracle
Oracle

@hTideGnow 

Public mobile did remove the chat bubble on purpose. Whether permanent or temporarily, not known. At least until end of May/early June.  

View solution in original post

10 REPLIES 10

dust2dust
Mayor / Maire

It's still on Get Help.

softech
Mayor / Maire

@hTideGnow   Yes, I am surprise too why the bubble not here in the Community. 

 

If PM wants to push people to find the answer themselves or open ticket via Chatbot, really no reason why they remove it from here

 

@softech  scroll to footer and you will see simon link under get help. 

HI @mimmo   Yes, the link is there.  For the regular, we can find it, but for those who just occasionally come here and seek help, this is not good.    Did you heard if the bubble will come back? 

The bubble is still on the Get Help page linked from up top or the heading link below. But you have to go to the page. I find the bubble to be more hindrance than help.

On directing people to it, what's difference between click on the chatbot at the bottom or click on the bubble at the bottom right other than that the bubble floats with scrolling?

JL9
Mayor / Maire

Because it has been a few weeks, I'm guessing no and you will have to use the other avenues to get to the chatbot

Dunkman
Oracle
Oracle

@hTideGnow 

Public mobile did remove the chat bubble on purpose. Whether permanent or temporarily, not known. At least until end of May/early June.  

Thanks for confirming @Dunkman    Now, you left me wonder what was the purpose  LoL

 

Yes, the bubble is not much different from the link. But for most sites these days, the floating bubble is a quick way to seek help.  Many sites has this features.   I think the bubble itself is good, just that Simon keeps bouncing people around, that part is not good.

 

Trevorwiseman
Great Neighbour / Super Voisin

I need to talk to support.  How do i do that?