The bubble is still on the Get Help page linked from up top or the heading link below. But you have to go to the page. I find the bubble to be more hindrance than help.
On directing people to it, what's difference between click on the chatbot at the bottom or click on the bubble at the bottom right other than that the bubble floats with scrolling?
Thanks for confirming @Dunkman Now, you left me wonder what was the purpose LoL
Yes, the bubble is not much different from the link. But for most sites these days, the floating bubble is a quick way to seek help. Many sites has this features. I think the bubble itself is good, just that Simon keeps bouncing people around, that part is not good.