Invalid SIM number?

[maetheunicorn]

I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?

[AK32]

If you have already used the SIM card, you will need to buy a new one either in store or online (esim). You can also order one online but it may take a few weeks to get it in the mail. 

[TheSterlinger]

@maetheunicorn 

You need a Public Mobile SIM card do you already have one? If not you will have to purchase a physical SIM or E- SIM. 

[eddieO]

@maetheunicorn, is this a brand new Public Mobile SIM card that you are activating?

If you continue to get the same message try contacting the CS_agent:

 to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@maetheunicorn  SIM cards are one time use , are you just trying to change plans ? If so you can only change to plans that show in your account to change to . If your trying to activate a new account with new email you need a new SIM card