Invalid Phone Number when transfer my numbers

[Meilun]

It keeps saying my phone number is invalid, so I couldn't activate the subscription. Also submit a ticket doesn't work here.

[Handy1]

@Meilun  We are just customers like you trying to help we are not public mobile staff , you need to engage support and work with them to help fix / refund 

[Meilun]

It's too complicated, can you just refund my subscription

[softech]

No worries, you number can for sure be transferred here. Just reach out PM CS agent for manual porting help

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[Meilun]

I just choose a new number and set up, and after login my account and request transfer phone number it still says invalid

[softech]

@Meilun that is a Montreal phone number and can be ported into PM 

If you are a Koodo Prepaid customer now have to activate with a new number first and then ask PM support for manual porting 

 If you are not with Koodo Prepaid, you can still choose a new number first and then login My Account and go to Profile page and request Transfer phone number after

[Meilun]

438-866-xxxx

[softech]

@Meilun 

Some numbers cannot be ported into PM,  give us the area code and the next three digit and will confirm if it can be transferred here

[Handy1]

@Meilun  If chat bot not working you can 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca