International talk not working

[GinYVR]

@9009Maybe you are confused with Koodo (one tier up)? They do have Netherlands on the their long distance plans.

[computergeek541]

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@9009 wrote:

It is on the extended list

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There is no extended list.  The 18 places plus Canada and the U.S. are the only destinations that can be called with the international long distance add-on.  Perhaps, are you looking a different cell phone carrier's website by mistake?  By some chance are you a customer of a different company than Public Mobile?

[geopublic]

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@9009 wrote:

It is on the extended list

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@9009  Not aware of an extended list. Can you send a link of were you saw it? The only one that I have seen is this one:

[Anonymous]

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@9009 wrote:

It is on the extended list

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What extended list? I'm on a mobile so I didn't look earlier. Netherlands is not available.

[9009]

But thanks 😊 anyway

[9009]

It is on the extended list

[Triguy]

As an alternative, you could use apps like Skype, Fongo, or Textnow or purchase a long distance calling card.

[9009]

Yes I did!

[Triguy · Accepted solution]

Unfortunately, the Netherlands in not listed.

International minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

[Anonymous]

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@9009 wrote:

It is on the list 

The Netherlands

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Do you see the add-on lower down on your overview page?

Did you dial 011 or + in front of the country code?

[9009]

It is on the list 

The Netherlands

[geopublic]

@9009 If you purchased the add-on you need to make sure the country you want to call is on the list. If it's not then it won't work.

[Triguy]

What is the problem you are having ?  Can you provide more details.

[mh1983]

Care to elaborate? Does the add on appear on your account? What country are you trying to call?