@Amandarose wrote:
My credit card info was hacked. It seems like it happened through this account as my payment this month did not go through even though the money was available…this is the only account i use this specific card for….i did end up setting up a new card because i did not realize at the time what had happened…i thought it was just an expiry date issue…I am wondering if there have been issues and if someone would please get back to me on this. I am going to the bank today to report it as well.
@Amandarose , what do you mean by your credit card info was hacked? Are there unauthorized charges on your credit card? We need more information on what you mean!
Autopay fails & quite often for some of us! Nothing is fool proof. I always add funds to my account before my payment is due. I never rely on autopay to pay for it. I need working phone service at all times so I can’t leave room for mistakes of my service being shut off! Public Mobile has enough issues as it is!
Edit: Also, this is a public / open online forum that you’re posting on where customers just like you help each other out by answering questions. We help when we’re able to but we don’t work for Public Mobile. If you feel that your account has been compromised please send a support ticket right away to a Public Mobile CSA for help!
- Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.
- Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
