Incorrect Data Usage

[Okanaganman1]

I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal.  I never use this much data.  I checked daily usage and it all added up to approx 3 gigs which is normal.  I did submit a ticket a couple of days ago but have heard nothing as yet.  Is it normal to not hear back in more than two days or am I to impatient.  Anyone else have this issue? Solution? Thanks all! 

[Okanaganman1]

Thanks but I logged in and it shows it in my PM account that my 40 gigs is almost depleted since Feb 7 renewal 

[Okanaganman1]

iPhone 13 mini.  

[Okanaganman1]

I did log into my account and it shows the incorrect usage.  Since Feb7 it’s showing I’ve used 38.6gigs.  I tallied up all the daily usage on the PM site since it renewed and it only adds up to approx 3 gigs to date.  Makes no sense.   Seems like a glitch of some sort.  

[BKNS27]

@Okanaganman1 

I suggest you login to your account and check your usage. It is more up to date and it is updated twice a day…around noon and around midnight.

Also, check to see if the notification is from the data counter on your phone and not from PM.

[softech]

@Okanaganman1 

What phone you have?  If you have Android, you can confirm your usage on the phone.  Just change the Cycle start date back to Feb 7 and it will show you the usage