04-13-2018 05:09 PM - edited 01-04-2022 04:05 PM
Hi,
I have ported my number over, but it appears to be incomplete. My PM self serve account shows the correct phone number. I am able to dial out to the IVR.
However, even after rebooting my phone, incoming calls are routed directly to my old cell providers voicemail.
Any ideas how to get help?
Thanks
Solved! Go to Solution.
04-14-2018 02:06 AM
@d4w_public great stuff! welcome aboard!
04-14-2018 12:13 AM
Syed was able to help determine that the the deactivation failed on the Rogers side since the application was missing a PIN. Although my originating account did not have a PIN, I was able to provide Syed my IMEI that she resubmitted with the request. Once Rogers had this information, my number was ported over to PM successfully this evening.
I hope this thread helps anyone else who may experience similar symptoms with their number ported over from Rogers.
Thanks all!
04-13-2018 08:22 PM
@d4w_public wrote:Thanks, it's been all day and have private messaged the moderators. Unfortunately, I only included my account number in the message. I'm blocked from sending any further private messages to provide more details.
I'll try reverting to my old provider for now while this is being worked out.
I appreciate all the reponses!
Continuing to use the old provider service is always the right thing to do. This is the best indicator of whether a port has been completed. You can investigate if the service continues to work for too long.
04-13-2018 07:54 PM
@d4w_public When you get that "too many private messages" error, try logging out then back in after a few minutes. It usually clears, and often it has been sent anyway so check the Sent folder too.
04-13-2018 05:26 PM
Thanks, it's been all day and have private messaged the moderators. Unfortunately, I only included my account number in the message. I'm blocked from sending any further private messages to provide more details.
I'll try reverting to my old provider for now while this is being worked out.
I appreciate all the reponses!
04-13-2018 05:22 PM
@d4w_public please note that @computergeek541 is probably correct here. However, if it's been more than about 3-4 hours [or about 7 business days if you're porting the number from a landline or VoIP provider] and you reboot again and inbound calls are still not getting to you, then your port is likely stuck and you should reach out to the moderator team for assistance.
Should you need to do that, here's all the details you'll need:
04-13-2018 05:15 PM - edited 04-13-2018 05:16 PM
This simply means that your phone number has not finished transfering over or that the process as failed.
The good news is that the old provider's service will/should continue working until things are sorted out.
The outgoing calls showing your ported phone number and the self-serve showing that phone number is normal. Public Mobile assigns the phone number to your account before the porting process has even been verified and been completed.
Most number ports from other wireless providers take are complete within a few hours. Assuming there are no problems with the request, your old service provider's service will stop working at that time, and all incoming calls and text messages will then be routed to your Public Mobile service.