I love Public Mobile since I switched from Bell last month.
I got a text telling me that my Pay-by date was in two days. I went to my account and I have a 35 dollar credit. Dumb question, perhaps -- can I assume that the credit will be applied to my charges?
Did I mention that Public Mobile is the best phone plan I have ever had?
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@wsscherk, If you have a credit in your account, do you have Autopay set up too? If so, that's great, and if your plan is less than $35 are good to go. If your plan is more than $35, then you need to pay more!
For example, I have $51 in my account. My plan is $40, and I have autopay and I do nothing!
For example, I have $2 in my account. My plan is $40 but I need to make sure I have Autopay set-up or manually add funds to my account.
The way the PM renewal process works is as follows:
1. Plan will show "expired" sometime before midnight.
2. Rewards get converted to available funds at midnight, rewards reset and account shows Suspended (temporary).
3. In the early hours, if there any available funds they are credited first then if necessary the AP credit card gets charged to cover the plan cost renewal.
4. Plan gets renewed and the account status changes back to Active.
@wsscherk In summary the renewal process is:
1. add Rewards to Available Funds
2. subtract Plan cost from Available Funds
3. if #2 is negative charge autopay card; if no card is registered service is suspended.
BTW: never look at your account during the renewal cycle as the messages are meaningless as long as your phone is working,
Not a dumb question at all. This is an automated text from PM, just a friendly reminder that your 30 day renewal is coming up. And yup your available funds credit will be applied to your renewal.
Make sure to register your credit card so that you'll qualify for the $2 autopay credit every 30 days even if you have sufficient money in your account's available funds and your credit card doesn't need to be charged.