Showing results for 
Search instead for 
Did you mean: 

I was trying to activate yesterday and it failed

Great Neighbour / Super Voisin

I tried to activate yesterday but it failed I tried again today and it says contact agent can anyone help 


Great Citizen / Super Citoyen

Are you trying to setup with an eSIM or a physical SIM card?

Creating a ticket with PM support:

You will need to open a ticket through the Chatbot:

...and then type: Customer Support Agent

Or, if you are having trouble with the Chatbot try sending a private message to:



has PM charge your credit card yet?

and did you use the app to activate?

if PM has not charged you yet, and you weren't using the app, please start the activation again using the PM app.  Download the app from app store

if you were using the app already, uninstall the app first, reboot the phone and reinstall the app.  Once the app is reinstalled, try using a different email address and create a new login and try again


Mayor / Maire

@LBUDD  The system was down for maintenance yesterday morning but is supposed to be working again now.  Are you using the Public Mobile app?  If not, try the app and if you still need help either ask back here (where we're all customers but can often help) or contact support via the chat icon bottom right of this page.  If the chatbot doesn't work send a private message to support via this link 

Need Help? Let's chat.