I want to port my public mobile number yo another provider.

[Ashraf01]

I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with the system you guys have and lack of responses.

[hTideGnow]

hi @Ashraf01

porting out? make sure your PM account is acti5and able to receive text from eveyone 

also the new carrier to send porting request again.  If still no message after 2 hours, ask PM support agent to check

 submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 ask the new carrier to send again

[tonisage]

It takes 24-48hours for them to respond. please hang on