a week ago
I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with the system you guys have and lack of responses.
a week ago
hi @Ashraf01
porting out? make sure your PM account is acti5and able to receive text from eveyone
also the new carrier to send porting request again. If still no message after 2 hours, ask PM support agent to check
submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
ask the new carrier to send again
a week ago
It takes 24-48hours for them to respond. please hang on