I've just set up my account, the payment went through but there is no service.

[Spankie9]

I've just set up my account, inserted the SIM activated, and the payment went through, but there is no service.

[Anonymous]

@Spankie9 

are you getting New number or porting your old number,

if so, for porting 

do you get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you miss it, do one thing Make sure your phone is off before removing your SIM card,

and take your PM SIM card out and put it back old SIM card carrier and turn on, 

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy...

[barrascuk]

Do you, some one in your family, or a friend have an unlocked phone that you can try your SIM in? 

[Triguy]

Log into your self serve account to check the status.  Try rebooting your phone.

[JK8]

@Spankie9 

Is your phone unlocked?

[Anonymous]

@Spankie9 

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do again Rebooting your phone,

[t_p]

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@Spankie9 wrote:

I've just set up my account, inserted the SIM activated, and the payment went through, but there is no service.

---

Have you rebooted your phone?

Reset network settings?

Edit: Does your screen show Public Mobile? Any message?

        Can you call 611?