@Nimaa wrote:
The phone number I selected while activating my sim card is being used by someone else. I can make phone calls but when someone calls me, the other person receives the call not me. Also, I can't send or receive text messages. When I try to login to my account, the website texts me a six digit code but I don't receive that code. Instead the code goes to the other person. I can't login to my account to change my number.
Hi @Nimaa If it is indeed going to another person, you may need to create a ticket to resolve this.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
