I saw my credit card bill has multiple charges from public mobile

[PCcookson4]

Just today my credit card showing multiple charges from public mobile and public pay parking!  I called the credit card company and it's from public mobile.    I pay my childrens phone bills and each of their monthly renewed accounts get charged under the name 

this has never showed up on my credit card but now when I look it shows from way back?  how do I get this straightened out with public mobile, please help.    I think at this point I should cancel my account for my kids move to a more secure phone plan, this is scary that I'm getting charged so multiple times? 

[softech]

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@PCcookson4 wrote:

I agree,  but the credit card company said it was the same company when I called to dispute the charges, in fact, she said on her end when she looks at the charges they all say Public mobile but when I'm on my credit card online banking app, they go from public mobile self serve to public pay parking.   I was shocked because until today, I have never seen public pay parking.  But she confirmed it was the same company?

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 @PCcookson4 

the "Public Pay Parking" is not Public Mobile.

Your Public Mobile charges, you should see it showing as "Public Mobile" as a vendor name but sometimes with a wrong description/category as "PUBLIC PARKING GARAGE, Communications, Telecommunications Equipment"

In your screenshot , the first one "Public Mobile Self-Serv" was the PM charges but not the second one

[PCcookson4]

I agree,  but the credit card company said it was the same company when I called to dispute the charges, in fact, she said on her end when she looks at the charges they all say Public mobile but when I'm on my credit card online banking app, they go from public mobile self serve to public pay parking.   I was shocked because until today, I have never seen public pay parking.  But she confirmed it was the same company?

[Chalupa_Batman]

This has been an on going problem for a very long time. The only thing I can suggest is to file a complaint with the Ombudsman For Banking Services and Investments. 

To some here, that may sound extreme and not necessary. However, as someone in the industry, filing such complaint forces the hand of the banking industry to change the classification of the services Public Mobile offers. 

https://www.obsi.ca/en/index.aspx

EDIT: Note, this isn't a complaint about Public Mobile, it's a complaint that banks in Canada aren't correcting this mistaken identity of classification. This is how we fix problems in the industry.

[eddieO]

@PCcookson4 Public Pay Parking should be an entirely different company with no ties to Public Mobile other than sharing the first word in the name

[computergeek541]

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@PCcookson4 wrote:

Just today my credit card showing multiple charges from public mobile and public pay parking!  I called the credit card company and it's from public mobile.    I pay my childrens phone bills and each of their monthly renewed accounts get charged under the name 

this has never showed up on my credit card but now when I look it shows from way back?  how do I get this straightened out with public mobile, please help.    I think at this point I should cancel my account for my kids move to a more secure phone plan, this is scary that I'm getting charged so multiple times? 

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Are the amounts correct?  If the amounts are correct, ignore all of this.  Public Mobile has long been classified erroneously by some payment processors as some type of parking garage.