I phone 6

[Larry6]

My i phone 6 will not download the qr code or the public mobile app because it has an IOS of 12.5.7 and need an IOS of 13.0 but that IOS will not download onto my phone.  I have a public mobile sim card and have paid for my subscription. My wife has and I phone 10. I was advised to place my sim in her phone and complete the registration. Will her I phone loose any data and will her phone number be affected during this process,  and please offer any advice or cautions that you deem necessary as I am a novice at this.

[Dunkman]

@Larry6 

Thanks for letting us know that you can download the app on an iPad to completed the activation.  That would be helpful for other customers. 

[Larry6]

I used my i pad and downloaded as you suggested.  Phone works!!!  Thank you for your help.

[Dunkman · Accepted solution]

@Larry6 

You could put your PM SIM card in  your wife's phone.  Download the app and finish your registration.  Your wife's iPhone will not lose her data or phone number.  Once the activation is completed, just put the PM SIM card back to your phone.  Logout of the PM app.  Put your wife's SIM card back to her phone. 

You should then be able to manage your account via the website. (instead of app). 

[softech]

@Larry6 not email but use this link to message support directly

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Larry6]

How do I send the message to CS-Agents, my email does not recognize that address

[softech]

@Larry6 

if you have passed the payment section on the Subscription, you can message support and have them to complete the rest of the step for you

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Larry6  get support to aim swap the number for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437