I paid and I also tried everything what the bot told me and nothing work

[Emilien]

I tried everything what the bot told me , I only have bars of the network for 2 minutes and then no connection at all. I check my account and I haven’t used my data. Need help thanks

[hTideGnow]

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@Emilien wrote:

I did change my network to 3G it only work for a minute then no signal at all. Thanks 

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HI @Emilien   sound like a device problem more than network

Try 2 things:

1. put your PM SIM in another phone and check.  Find a friend and get this test phone.

2. Try network reset

3.  you might need to factory reset the phone if no other way fixes it

[Emilien]

Amount used data 0/3072mg thanks

[Emilien]

I did change my network to 3G it only work for a minute then no signal at all. Thanks 

[Emilien]

Thanks , I tried those option reset setting and Apn  

[softech]

@Emilien   Make sure your iOS is on the latest stable version.  Also make sure you have the latest Carrier profile

Please heck the settings and give us the exact model number.  Would like to confirm your bands on this version of iPhone

[Emilien]

Im new customer,phone was working fine before but it an Apple smartphone from CN , I don’t know if it matters,can talk for about a minute after I put it on 3G ,then no signal at all  also can’t send text,my account is active not blacklisted or suspended. Thanks for your help

[Emilien]

Thanks for the info, im good not blacklisted

[JL9]

Also make sure that your data wasn't used up unknowingly if wifi was turned off inadvertently or other apps, etc were running in the background. Does your self serve account show data remaining or has the data line disappeared altogether?

[hTideGnow]

Hi @Emilien is voice call working? text?  problem with Mobile Data only?

Try changing thr network to 3G Only instead of LTE

[esjliv]

@Emilien - if your calling in/out and texting in/out is working, and the only issue is the data, ensure your Data option is turned on in the settings of your device.

Also you could try performing a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues after above, check your APN settings: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

[softech]

@Emilien check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

[Dunkman]

@Emilien 

More details would be helpful. 

Are you a new customer versus old?

Was your phone working before? 

What about talk and text? 

Is account status active versus suspended?

You could try your SIM card in another working phone.  That helps determine whether hardware issue versus PM Service problem.  

[BKNS27]

@Emilien 

Try rebooting your phone by powering off then power back on.

See if that works.

Also check to see if your account is Active and not Suspended.