I need to update credit card information

[Jonnycanuck15]

I was a victim of fraud and I had to cancel my credit card. So I need to update my information with you guys, so can continue service with you. Hopefully someone can help me out . 
thanks 

[Timer]

@Jonnycanuck15 

Trouble logging in? tried Reset Password

after you reset password close all browser and use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

[Jonnycanuck15]

Thank you 

[softech]

---

@Jonnycanuck15 wrote:

No I can’t login to my account 

---

@Jonnycanuck15 

Then you will need to message PM Support and have them to help:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Jonnycanuck15]

No I can’t login to my account 

[softech]

@Jonnycanuck15   do you need to update another credit card?  If you do , it is easy, just login to My Account, go to Payment Page, then Manage Payment Method, and Update Card information , that would remove your old one and replace  with the new one you put on

https://selfserve.publicmobile.ca/en/account/payment/manage-card

But if you need to remove your credit card and not put in another one, you will have to open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hairbag1 · Accepted solution]

You'll need to start process of CSA assistance. Go to top of this page, click Get Help / Chat with Simon.

Watch your envelop icon on top right side of page will be highlighted when they respond.

[darlicious]

@Jonnycanuck15 

Are you able to log into your account? If so you can easily update your credit card info. Is there any chance your credit card issuer reversed any public mobile payments?