06-01-2022 12:07 PM
Hello,
I need to have a copy of my last phone bill as soon as possible but I did not find a way to get one through my website account. How can I do it?
Solved! Go to Solution.
06-01-2022 08:16 PM - edited 06-01-2022 08:23 PM
Depending how much information you need on the bill.
You can login to your account then View Payment History>dropdown menu from Last 7 days to Last 30 days with the member’s name on the top of the page then right click the mouse and print.
06-01-2022 04:13 PM
You can log in to your account and take a screen shot
06-01-2022 12:37 PM
I didn't know it would take that long since I need it this week. From now on I will do as you said.
Thank you
06-01-2022 12:35 PM
@agataseba Open a ticket with PM Support as advised above
Please note that it could be a 2 weeks process. So, you will probably want to request a batch for couple months every time instead of going through this monthly.
Here is the experience from @AE_Collector on requesting invoice from before:
06-01-2022 12:14 PM
To get official receipt you have to contact agent.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
06-01-2022 12:10 PM - edited 06-01-2022 12:12 PM
@agataseba hi if you need a copy of your bill open a ticket with a customer rep click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html